Sivu 2/4

Re: I want to cancel my premium account

Lähetetty: 02 Tammikuu 2020, 18:38
Kirjoittaja snmrtl
When I went to delete my account it says that this can only be done by a letter mailing a letter overseas. I live in Texas. I am already out $12.50 for a one month and am not spending another dime on your website. Could you please cancel my subscription remotely? This is ridiculous. I should not have to do this and do not want to pay international postage charges. I just set up the account on December 23, 2019, 10 days ago! I have gotten absolutely nothing for my $12.50. I have family on three other sites and yours cannot find any ancestors of mine on your website no matter how far back I go. It would be appreciated if you do not charge my credit card again. I've already wasted enough money with frustration in return.
Sincerely,
Summer Martelli (snmrtl)

Re: I want to cancel my premium account

Lähetetty: 03 Tammikuu 2020, 08:56
Kirjoittaja jyb
@snmrtl: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on March 24, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.

Re: I want to cancel my premium account

Lähetetty: 08 Tammikuu 2020, 01:47
Kirjoittaja poligono
I want to cancel my premium account how do i cancel???? please help

Re: I want to cancel my premium account

Lähetetty: 08 Tammikuu 2020, 14:05
Kirjoittaja jyb
@poligono: You don't have a Premium account. If you want to delete your Geneanet account, please go to https://en.geneanet.org/mon_compte then click "Delete account" at the bottom of the page.

Re: I want to cancel my premium account

Lähetetty: 08 Tammikuu 2020, 15:34
Kirjoittaja poligono
jyb kirjoitti:
08 Tammikuu 2020, 14:05
@poligono: You don't have a Premium account. If you want to delete your Geneanet account, please go to https://en.geneanet.org/mon_compte then click "Delete account" at the bottom of the page.
I'm being charged 12$ quarterly even though it says i dont have a premium, what do i do?

Re: I want to cancel my premium account

Lähetetty: 09 Tammikuu 2020, 09:54
Kirjoittaja jyb
@poligono: You don't have a Premium account and we don't have a $12 subscription. You are talking about another website.

Re: I want to cancel my premium account

Lähetetty: 09 Tammikuu 2020, 14:16
Kirjoittaja pameej63
My account expires on March 13, 2020 and I want to cancel the automatic renewal.

Re: I want to cancel my premium account

Lähetetty: 10 Tammikuu 2020, 09:34
Kirjoittaja jyb
@pameej63: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on March 13, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.

Re: I want to cancel my premium account

Lähetetty: 24 Tammikuu 2020, 04:45
Kirjoittaja corajoy
Please I wish to delete my account as I am in New Zealand

Re: I want to cancel my premium account

Lähetetty: 24 Tammikuu 2020, 13:25
Kirjoittaja jyb
@corajoy: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on April 25, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.

If you really want to delete your account now, please confirm that you understand the remaining days of your Premium subscription will not be refunded.

Re: I want to cancel my premium account

Lähetetty: 24 Tammikuu 2020, 14:36
Kirjoittaja mcurjack3
I do not want my membership in Geneanet to continue past today, it is not easy to use. I was informed, just now, that it has been renewed until April and I don't want to pay for now until then. I plan to stop the charge for it regardless of the notice that I'll still be billed for it, I did not see an email earlier about getting it taken care of. By the way it is very difficult to get to this part of your site to do cancellations, please make it easier for it to be done. Regards, Margaret Currie

Re: I want to cancel my premium account

Lähetetty: 24 Tammikuu 2020, 22:15
Kirjoittaja jyb
When you subscribed to Geneanet Premium, it was clearly said that renewal is automatic and that you can cancel the automatic renewal at any time.

The automatic renewal of your Premium subscription has now been cancelled.

Your Premium subscription will expire on April 26, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.

Re: I want to cancel my premium account

Lähetetty: 27 Tammikuu 2020, 08:25
Kirjoittaja corajoy
Yes I understand the remaining days of my subscription will not be refunded and thank you for cancelling my premium account off to delete it now :)

Re: I want to cancel my premium account

Lähetetty: 27 Tammikuu 2020, 17:46
Kirjoittaja gilly14
I want to cancel my subscription. I have emailed had no reply. I am very disappointed with this site. I would like my £79 refunded please. Regards Ann Wood

Re: I want to cancel my premium account

Lähetetty: 28 Tammikuu 2020, 11:47
Kirjoittaja jyb
@gilly14: We have answered your email.