I want to cancel my premium account

[jyb]

@corajoy: Your Geneanet account has been deleted.

[sddrew]

I want to cancel my premium account. I live in the United States and don't want to send a letter. How do I cancel this and stop the automatic payments?
S Drew

[jyb]

@sddrew: The problem has been solved via Ticket Contact.

[alexkikalo]

Hello, please cancel my premium subscription. I only used it to read a single book excerpt and will not need more than the 3 months. Thank you!

[jyb]

@alexkikalo: The automatic renewal of your Premium subscription has been cancelled.
Your Premium subscription will expire on May 18, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history

[terry67]

Hello, please cancel my premium subscription. Thanks, terry67.

[jyb]

@terry67: The automatic renewal of your Premium subscription has been cancelled.
Your Premium subscription will expire on May 8, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history

[caseyb9090]

Hello, please cancel my premium subscription. I'm located in the US and only needed it to read a single except and will not need more than the 3 months. Thank you!

[jyb]

@caseyb9090: The automatic renewal of your Premium subscription has been cancelled.
Your Premium subscription will expire on June 18, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history

[gouldal]

I would also like to cancel my premium subscription - have raised this by ticket - please confirm this has been done

[jyb]

@gouldal: I have answered your Ticket Contact.

[lorrainelescure]

Bonjour, I would like to cancel my premium subscription too, can you confirm when it is done?
Thanks, Lorraine

[jyb]

@lorrainelescure:The automatic renewal of your Premium subscription has been cancelled.
Your Premium subscription will expire on April 22, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

[dfoelker]

Hi,
Please cancel my premium subscription. I have found no way to do this online other than by message.
Thanks,
David Foelker

[zanzigirl]

Hello,

If you have a one or two-year subscription, it will end automatically, just ignore the reminders.

If you have a three-month subscription, go to this page:
https://en.geneanet.org/privilege/history

In the purple stripe at the top, you should see something like "End automatic renewal", just click and you're done

Best
Claudine