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I want to cancel my premium account

jyb
jyb
Administrator
Viestit: 4504
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@corajoy: Your Geneanet account has been deleted.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

sddrew
female
Viestit: 1
I want to cancel my premium account. I live in the United States and don't want to send a letter. How do I cancel this and stop the automatic payments?
S Drew

jyb
jyb
Administrator
Viestit: 4504
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@sddrew: The problem has been solved via Ticket Contact.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

alexkikalo
male
Viestit: 1
Hello, please cancel my premium subscription. I only used it to read a single book excerpt and will not need more than the 3 months. Thank you!

jyb
jyb
Administrator
Viestit: 4504
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@alexkikalo: The automatic renewal of your Premium subscription has been cancelled.
Your Premium subscription will expire on May 18, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

terry67
male
Viestit: 1
Hello, please cancel my premium subscription. Thanks, terry67.

jyb
jyb
Administrator
Viestit: 4504
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@terry67: The automatic renewal of your Premium subscription has been cancelled.
Your Premium subscription will expire on May 8, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

caseyb9090
female
Viestit: 1
Hello, please cancel my premium subscription. I'm located in the US and only needed it to read a single except and will not need more than the 3 months. Thank you!

jyb
jyb
Administrator
Viestit: 4504
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@caseyb9090: The automatic renewal of your Premium subscription has been cancelled.
Your Premium subscription will expire on June 18, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

gouldal
female
Viestit: 1
I would also like to cancel my premium subscription - have raised this by ticket - please confirm this has been done

jyb
jyb
Administrator
Viestit: 4504
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@gouldal: I have answered your Ticket Contact.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

lorrainelescure
female
Viestit: 1
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
Bonjour, I would like to cancel my premium subscription too, can you confirm when it is done?
Thanks, Lorraine

jyb
jyb
Administrator
Viestit: 4504
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@lorrainelescure:The automatic renewal of your Premium subscription has been cancelled.
Your Premium subscription will expire on April 22, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

dfoelker
male
Viestit: 2
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
Hi,
Please cancel my premium subscription. I have found no way to do this online other than by message.
Thanks,
David Foelker

zanzigirl
zanzigirl
Volunteer moderator
Viestit: 4502
Hello,

If you have a one or two-year subscription, it will end automatically, just ignore the reminders.

If you have a three-month subscription, go to this page:
https://en.geneanet.org/privilege/history

In the purple stripe at the top, you should see something like "End automatic renewal", just click and you're done ;)

Best
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

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