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I want to cancel my premium account

zanzigirl
zanzigirl
Volunteer moderator
Viestit: 4212
Hello,

If you have a one or two-year subscription, it will end automatically, just ignore the reminders.

If you have a three-month subscription, go to this page:
https://en.geneanet.org/privilege/history

In the purple stripe at the top, you should see something like "End automatic renewal", just click and you're done ;)

Best
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides


jyb
jyb
Administrator
Viestit: 4435
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@dfoelker: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on July 22, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

If you really want to delete your account now, please confirm that you understand the remaining days of your Premium subscription will not be refunded.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jvmitard
male
Viestit: 1
Good Morning,

I set up my premium subscription today for three months and I would like to cancel the automatic subscription of another 3 months after. Please let me know when this is completed, I would appreciate it.

zanzigirl
zanzigirl
Volunteer moderator
Viestit: 4212
Hello,

Go to this page:
https://en.geneanet.org/privilege/history

In the purple stripe at the top, you should see something like "Cancel automatic renewal", just click and you're done ;)

Best
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

superxero21
female
Viestit: 1
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
I would also like to cancel my 3 month subscription, I only brought to look at a document.

I have followed your above link and it does not say anything about cancelling.

I'd appreciate if you could do this remotely for me
Thanks!

:D

zanzigirl
zanzigirl
Volunteer moderator
Viestit: 4212
Hello,

If you have cancelled the automatic renewal, you have nothing else to do. Just ignore the reminders you will receive.

Best
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

patrick63martin
male
Viestit: 1
I have a three month premium subscription which is going to automatically renew. I have read the posts about how to cancel this, but all the "purple strip" has on it is how to renew my subscription. Please cancel my subscription.

Patrick McCormack

jyb
jyb
Administrator
Viestit: 4435
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@patrick63martin: Your Premium subscription will expire on September 5, 2020, and it will not be automatically renewed.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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