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I want to cancel my premium account


jyb
jyb
Administrator
Viestit: 4992
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@dfoelker: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on July 22, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

If you really want to delete your account now, please confirm that you understand the remaining days of your Premium subscription will not be refunded.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jvmitard
male
Viestit: 1
Good Morning,

I set up my premium subscription today for three months and I would like to cancel the automatic subscription of another 3 months after. Please let me know when this is completed, I would appreciate it.

zanzigirl
zanzigirl
Volunteer moderator
Viestit: 6328
Hello,

Go to this page:
https://en.geneanet.org/privilege/history

In the purple stripe at the top, you should see something like "Cancel automatic renewal", just click and you're done ;)

Best
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

superxero21
female
Viestit: 1
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
I would also like to cancel my 3 month subscription, I only brought to look at a document.

I have followed your above link and it does not say anything about cancelling.

I'd appreciate if you could do this remotely for me
Thanks!

:D

zanzigirl
zanzigirl
Volunteer moderator
Viestit: 6328
Hello,

If you have cancelled the automatic renewal, you have nothing else to do. Just ignore the reminders you will receive.

Best
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

patrick63martin
male
Viestit: 1
I have a three month premium subscription which is going to automatically renew. I have read the posts about how to cancel this, but all the "purple strip" has on it is how to renew my subscription. Please cancel my subscription.

Patrick McCormack

jyb
jyb
Administrator
Viestit: 4992
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@patrick63martin: Your Premium subscription will expire on September 5, 2020, and it will not be automatically renewed.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jennwalkeden
female
Viestit: 1
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
I need to cancel my membership and stop payments from my account
I Don’t even know how I was signed up to this account. I have payments coming out and never used it
Please help

zanzigirl
zanzigirl
Volunteer moderator
Viestit: 6328
Hello,

If you have a one or two-year subscription, it will end automatically, just ignore the reminders.

If you have a three-month subscription, go to this page:
https://en.geneanet.org/privilege/history

In the purple stripe at the top, you should see something like "End automatic renewal", just click and you're done ;)

Best
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

jyb
jyb
Administrator
Viestit: 4992
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@jennwalkeden: You have paid a 3-month Geneanet Premium subscription with automatic renewal on January 18, 2020.

You have now cancelled the automatic renewal of your Premium subscription.

Your Premium subscription will expire on October 18, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

changejunkie
male
Viestit: 1
Please cancel my (3 month) subscription and delete my account immediately. No further payments are to be put on my card.

jyb
jyb
Administrator
Viestit: 4992
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@changejunkie: You have already cancelled the automatic renewal of your Premium subscription.

Your Premium subscription will expire on August 15, 2020, and you will not be charged after this date.
Just ignore the reminders you will receive.

To view the history of your Premium subscription, please go to https://en.geneanet.org/privilege/history

When your Premium subscription has expired, please go to https://en.geneanet.org/mon_compte then click "Delete account" at the bottom of the page.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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