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premium membership problem

sherijansenolliges
female
Viestit: 1
Hello, I have a premium membership (a capital letter "P" surrounded by a laurel wreath), but the site will not allow me to access premium info. I get a message that I must belong to premium membership. Sheri

jyb
jyb
Administrator
Viestit: 4103
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
You have access to all Premium options and services since January 9. Could you please give an example of what you can't access?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

annevedder113
female
Viestit: 2
I am not using this. I apparently did not realize I was signing up for a monthly fee. I have not used this site. Do not want to use. I am 82 and cannot afford. Please, please, please cancel this and notify me that this has been done. Thank you.

jyb
jyb
Administrator
Viestit: 4103
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@annevedder113: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on April 18, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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