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How to change payment method

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vweddington
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How to change payment method

Viesti Kirjoittaja vweddington »

How do I change my method of payment?
jyb
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Re: How to change payment method

Viesti Kirjoittaja jyb »

Your Premium subscripion will end on April 17, 2021 and will not automatically renewed.

To renew with another payment method, please go to https://en.geneanet.org/premium/payment/
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
vweddington
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This is ridiculous

Viesti Kirjoittaja vweddington »

How do I cancel membership? I've tried and tried to change payment method and answers send me to pages that are no help at all. I want out!
zanzigirl
zanzigirl
Volunteer moderator
Viestit: 15219

Re: How to change payment method

Viesti Kirjoittaja zanzigirl »

Hello,

I've merged your last post with the other. What do you precisely want to do? Change your payment method, cancel your subscription or delete your account?

Best,
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
vweddington
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Re: How to change payment method

Viesti Kirjoittaja vweddington »

All of the above. Instructions to change payment method don't work. I want to cancel my membership.
zanzigirl
zanzigirl
Volunteer moderator
Viestit: 15219

Re: How to change payment method

Viesti Kirjoittaja zanzigirl »

To change your payment method, you just have to subscribe again with your new payment method.

As Jean-Yves told you, your subscription will end on April 17, 2021, just ignore the reminders if you don't want to subscribe again.

To delete your account, wait until the end of the subscription then click "Delete account" at the bottom left of the following page:

https://en.geneanet.org/mon_compte

Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
jyb
jyb
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Re: How to change payment method

Viesti Kirjoittaja jyb »

Dear Madam,

I have clearly explained via Ticket Contact two days ago:

Your Premium subscripion will end on April 17, 2021 and will not automatically renewed.

So, you will have to susbcribe again to renew your Premium subscription.

To subscribe again, please go to https://en.geneanet.org/premium/payment/ then follow the instructions. You will be asked for your new credit card details.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
bluejay02
female
Viestit: 1

Re: How to change payment method

Viesti Kirjoittaja bluejay02 »

I signed up with one payment method but want to change the credit card and get Premium. How do I do this
jyb
jyb
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Re: How to change payment method

Viesti Kirjoittaja jyb »

Dear Madam,

You are not asked for a payment method when signing up for Geneanet.

If you want to subscribe to Geneanet Premium, please go to https://en.geneanet.org/premium/payment/
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
cczito51
female
Viestit: 2

Re: How to change payment method

Viesti Kirjoittaja cczito51 »

I do not get any help from your suggestions. There must be a way to access actual credit card information. Please tell me how to change my credit card information.
zanzigirl
zanzigirl
Volunteer moderator
Viestit: 15219

Re: How to change payment method

Viesti Kirjoittaja zanzigirl »

Hello,
cczito51 kirjoitti: 06 Marraskuu 2023, 19:41 There must be a way to access actual credit card information.
No there isn't. Just type in your new credit card details.

Best,
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
cczito51
female
Viestit: 2

Re: How to change payment method

Viesti Kirjoittaja cczito51 »

How do you access where you type in credit card information. I did read the help page, and it did not answer my question.
zanzigirl
zanzigirl
Volunteer moderator
Viestit: 15219

Re: How to change payment method

Viesti Kirjoittaja zanzigirl »

Click here: https://en.geneanet.org/premium/payment/

Select the subscription, click Submit and follow the instructions on the next page.

Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
jyb
jyb
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Re: How to change payment method

Viesti Kirjoittaja jyb »

Dear Madam,

It's actually not possible to change the credit card number.

You must cancel the automatic renewal and pay with your new credit card when your subscription has expired.

To cancel the automatic renewal, please go to https://en.geneanet.org/privilege/history then click "Cancel the automatic renewal".
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
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