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Raw DNA Upload Error

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rkreklow
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Raw DNA Upload Error

Viesti Kirjoittaja rkreklow »

When trying to upload Build 37 Concatenated Raw Data from FTDNA to Geneanet I get an error message which says to try again. Any help would be appreciated. Thank you.
johnstorch65
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Re: Raw DNA Upload Error

Viesti Kirjoittaja johnstorch65 »

I am having the same issue. Downloaded the FTDNA autosomal Build 37 Concatenated. Uploading as .csv.gz file.
jyb
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Re: Raw DNA Upload Error

Viesti Kirjoittaja jyb »

I have asked the technicians to have a look. Can you please attach a screenshot of the error message?
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Jean-Yves BAXTER
GeneaNet

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johnstorch65
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Re: Raw DNA Upload Error

Viesti Kirjoittaja johnstorch65 »

Attached image...
Liitteet
Was using Chrome in this instance...
Was using Chrome in this instance...
jyb
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Re: Raw DNA Upload Error

Viesti Kirjoittaja jyb »

Thank you!
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

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alyssatf
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Re: Raw DNA Upload Error

Viesti Kirjoittaja alyssatf »

I am having the same issue.
jyb
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Re: Raw DNA Upload Error

Viesti Kirjoittaja jyb »

The problem has been fixed. Could you please try again?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

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johnstorch65
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Re: Raw DNA Upload Error

Viesti Kirjoittaja johnstorch65 »

Got one step further. Now getting this message. Verified with fresh download from FTDNA. It is ...csv.gz
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New Message.JPG
jyb
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Re: Raw DNA Upload Error

Viesti Kirjoittaja jyb »

Can you please send the file to [email protected]? (please give your Geneanet username in the message)
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

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alyssatf
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Re: Raw DNA Upload Error

Viesti Kirjoittaja alyssatf »

I attempted to upload again, and received the same error response that johnstorch65 received on his second attempt.
jyb
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Re: Raw DNA Upload Error

Viesti Kirjoittaja jyb »

The technicians are working on it and I'll come back to you as soon as it is fixed.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

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jyb
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Re: Raw DNA Upload Error

Viesti Kirjoittaja jyb »

There's a problem with the zip file format from FTDNA since some days and the technicians are working on it.

Please unzip your DNA raw file then import it to Geneanet at https://en.geneanet.org/dna/upload/

It should work!
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
johnstorch65
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Re: Raw DNA Upload Error

Viesti Kirjoittaja johnstorch65 »

That worked this time. I had tried it early on but it did not work then. Looks like we're OK now. Thanks for your help...
jyb
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Re: Raw DNA Upload Error

Viesti Kirjoittaja jyb »

Great! Thank you for your patience.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
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