Vastaa Viestiin

Credit card charged twice.

Ask for help on any topic related to the Geneanet website. Report a bug. Make a suggestion.
horsefern
male
Viestit: 3

Credit card charged twice.

Viesti Kirjoittaja horsefern »

When I signed up to be a Premium member, my credit card was charged twice. How can this be remedied?
jyb
jyb
Administrator
Viestit: 8165
Sisääntulotila: Graafinen
Selailu: Teksti
Tarkastele heidän sukupuutaan.

Re: Credit card charged twice.

Viesti Kirjoittaja jyb »

I can find only one payment. Could you please send a bank details showing you have been charged twice to [email protected]?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
horsefern
male
Viestit: 3

Re: Credit card charged twice.

Viesti Kirjoittaja horsefern »

I called my bank and was assured that my account was NOT charged twice. My apologies for this communication error.
horsefern
male
Viestit: 3

Re: Credit card charged twice.

Viesti Kirjoittaja horsefern »

I have spoken with an associate at my bank and he has confirmed that there was only one charge of $17 against my account.
My most humble apologies for this misunderstanding.
Best regards,
Alan Gooding
jyb
jyb
Administrator
Viestit: 8165
Sisääntulotila: Graafinen
Selailu: Teksti
Tarkastele heidän sukupuutaan.

Re: Credit card charged twice.

Viesti Kirjoittaja jyb »

Not a problem. Thank you for the information.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Vastaa Viestiin

Palaa sivulle “Geneanet Help & Support”