Vastaa Viestiin

Can't access my account

Ask for help on any topic related to the Geneanet website. Report a bug. Make a suggestion.
christy9647
female
Viestit: 3

Can't access my account

Viesti Kirjoittaja christy9647 »

I have tried to access my account for a few days and it just says pending. I submitted my $50.00 via Pay Pal and they have taken it out of my account a few days ago. When can I access my account.

Christy Yount
jyb
jyb
Administrator
Viestit: 8274
Sisääntulotila: Graafinen
Selailu: Teksti
Tarkastele heidän sukupuutaan.

Re: Can't access my account

Viesti Kirjoittaja jyb »

Dear Madam,

The payment has failed. Please verify if your PayPal account has been charged. If not, please try to subscribe again.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
christy9647
female
Viestit: 3

Re: Can't access my account

Viesti Kirjoittaja christy9647 »

My pay pal account was charged on June 12 and has cleared by bank account. The charge was for $50.00 US and 39.36 pounds. Was it supposed to be a different amount? If it's supposed to be more because of the exchange and if so can I just do a 3 month period since its about the same?
Thank you
christy9647
female
Viestit: 3

Re: Can't access my account

Viesti Kirjoittaja christy9647 »

I've gotten it resolved and it was on this end. Thank you for your help and sorry about the confusion on this, it was totally on my end.

Christy
jyb
jyb
Administrator
Viestit: 8274
Sisääntulotila: Graafinen
Selailu: Teksti
Tarkastele heidän sukupuutaan.

Re: Can't access my account

Viesti Kirjoittaja jyb »

Dear Madam,

Thank you for the information.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Vastaa Viestiin

Palaa sivulle “Geneanet Help & Support”