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jsarkkinen
female
Viestit: 2
Sukupuu: Graafinen
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Premium Payment

Viesti 23 Maaliskuu 2021, 10:10

Hello,

i already had paid premium payment, but i still have not been granted the right to use it.
What is problem?

Regards
Johanna Sarkkinen

jyb
jyb
Administrator
Viestit: 5345
Sukupuu: Graafinen
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Re: Premium Payment

Viesti 23 Maaliskuu 2021, 10:24

Dear Madam,

The transaction failed. Can you please verify that you have not been charged then try again?
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jsarkkinen
female
Viestit: 2
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.

Re: Premium Payment

Viesti 23 Maaliskuu 2021, 10:45

Payment is taken from my bank account. But i cannot use premium.

Regards
Johanna Sarkkinen

zanzigirl
zanzigirl
Volunteer moderator
Viestit: 7766

Re: Premium Payment

Viesti 23 Maaliskuu 2021, 11:11

Hello,

Maybe a second account here:

https://www.geneanet.org/profil/josarkki

Best,
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
https://twitter.com/Ererepublicaine ...................................................https://twitter.com/sansculotides

jyb
jyb
Administrator
Viestit: 5345
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.

Re: Premium Payment

Viesti 24 Maaliskuu 2021, 11:14

That's correct, you have another Geneanet account with another email address (I did not search by name at first):

- account "jsarkkinen": free account = the one where the payment failed
- account "josarkki": Premium account since March 21
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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