Vastaa Viestiin

I want to cancel my premium account

jyb
jyb
Administrator
Viestit: 4800
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
The refund has been made.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

evelynarich
female
Viestit: 1
I am elderly. I signed up today for the 3 months thing to try it out but I want to cancel my premium service NOW!!!


I too am in Australia.

Evelyn

jyb
jyb
Administrator
Viestit: 4800
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on March 4, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

leahfite
female
Viestit: 1
Please also cancel my subscription.

jyb
jyb
Administrator
Viestit: 4800
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@leahfite: Your Premium subscription will not be automatically renewed.

Your Premium subscription will expire on January 5, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

historyseamstress
female
Viestit: 1
I'd like to delete my account and I got the same message saying I'd have to mail a letter to France... :( (I'm in the U.S.)

jyb
jyb
Administrator
Viestit: 4800
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@historyseamstress:
The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on March 6, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.

If you really want to delete your account now, please confirm that you understand the remaining days of your Premium subscription will not be refunded.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

yelsy98
female
Viestit: 1
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
I am trying to cancel my premium account. I tried deleting my account and received the same info, to send a letter.
Please how can i cancel my subscription?

gthu33
male
Viestit: 1
I, like many others in this thread, wish to delete my premium account. I am not going to mail a letter to France to do this. Can you please cancel my premium subscription?

Thank you.

kcarouselambra1
male
Viestit: 3
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
i too want a refund web site rip off don't work

jyb
jyb
Administrator
Viestit: 4800
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@yelsy98: You Premium subscription has expired and it has not been automatically renewed.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jyb
jyb
Administrator
Viestit: 4800
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@gthu33: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on March 28, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jyb
jyb
Administrator
Viestit: 4800
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@kcarouselambra1: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on March 28, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

kcarouselambra1
male
Viestit: 3
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
I can’t understand why can’t even do a search every time I try comes back nothing what am I missing here do u need to fill in all of the information to get it to work

jyb
jyb
Administrator
Viestit: 4800
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
We suggest that you import your family tree to Geneanet via a GEDCOM file, then automatically compare it to the Geneanet database at https://en.geneanet.org/compare/

You can remove your family tree at any time at https://my.geneanet.org/arbre/delete.php
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

Vastaa Viestiin

Palaa sivulle “Geneanet Help & Support”