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I want to cancel my premium account

snmrtl
female
Viestit: 1
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
When I went to delete my account it says that this can only be done by a letter mailing a letter overseas. I live in Texas. I am already out $12.50 for a one month and am not spending another dime on your website. Could you please cancel my subscription remotely? This is ridiculous. I should not have to do this and do not want to pay international postage charges. I just set up the account on December 23, 2019, 10 days ago! I have gotten absolutely nothing for my $12.50. I have family on three other sites and yours cannot find any ancestors of mine on your website no matter how far back I go. It would be appreciated if you do not charge my credit card again. I've already wasted enough money with frustration in return.
Sincerely,
Summer Martelli (snmrtl)

jyb
jyb
Administrator
Viestit: 4526
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@snmrtl: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on March 24, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

poligono
female
Viestit: 2
I want to cancel my premium account how do i cancel???? please help

jyb
jyb
Administrator
Viestit: 4526
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@poligono: You don't have a Premium account. If you want to delete your Geneanet account, please go to https://en.geneanet.org/mon_compte then click "Delete account" at the bottom of the page.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

poligono
female
Viestit: 2
jyb kirjoitti:
08 Tammikuu 2020, 14:05
@poligono: You don't have a Premium account. If you want to delete your Geneanet account, please go to https://en.geneanet.org/mon_compte then click "Delete account" at the bottom of the page.
I'm being charged 12$ quarterly even though it says i dont have a premium, what do i do?

jyb
jyb
Administrator
Viestit: 4526
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@poligono: You don't have a Premium account and we don't have a $12 subscription. You are talking about another website.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

pameej63
female
Viestit: 2
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
My account expires on March 13, 2020 and I want to cancel the automatic renewal.

jyb
jyb
Administrator
Viestit: 4526
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@pameej63: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on March 13, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

Rekisteröimätön käyttäjä (corajoy)
avatar
Please I wish to delete my account as I am in New Zealand

jyb
jyb
Administrator
Viestit: 4526
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@corajoy: The automatic renewal of your Premium subscription has been cancelled.

Your Premium subscription will expire on April 25, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.

If you really want to delete your account now, please confirm that you understand the remaining days of your Premium subscription will not be refunded.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

mcurjack3
female
Viestit: 1
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
I do not want my membership in Geneanet to continue past today, it is not easy to use. I was informed, just now, that it has been renewed until April and I don't want to pay for now until then. I plan to stop the charge for it regardless of the notice that I'll still be billed for it, I did not see an email earlier about getting it taken care of. By the way it is very difficult to get to this part of your site to do cancellations, please make it easier for it to be done. Regards, Margaret Currie

jyb
jyb
Administrator
Viestit: 4526
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
When you subscribed to Geneanet Premium, it was clearly said that renewal is automatic and that you can cancel the automatic renewal at any time.

The automatic renewal of your Premium subscription has now been cancelled.

Your Premium subscription will expire on April 26, 2020, and you will have nothing to pay after this date.
Just ignore the reminders you will receive.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

Rekisteröimätön käyttäjä (corajoy)
avatar
Yes I understand the remaining days of my subscription will not be refunded and thank you for cancelling my premium account off to delete it now :)

gilly14
female
Viestit: 1
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
I want to cancel my subscription. I have emailed had no reply. I am very disappointed with this site. I would like my £79 refunded please. Regards Ann Wood

jyb
jyb
Administrator
Viestit: 4526
Sukupuu: Graafinen
Tarkastele heidän sukupuutaan.
@gilly14: We have answered your email.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

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